The Telugu phrase ‘MeeSeva’ translates to ‘at your service’. MeeSeva is a good governance initiative of the Government of Andhra Pradesh whereby the state government renders public services in electronic mode.
It is an online, transparent and secured platform created to provide convenient access to government services to the citizens without the need to visit multiple government offices physically. It provides both government-to-citizen (G2C) and government-to-business (G2B) services.
This single-entry online portal is an integration of the existing service delivery models of the State such as eSeva, APOnline, Rural Service Delivery Points, RAJiv Internet Villages and Common Service Centres. In total, the platform provides over a hundred and fifty services which the users can access round the clock, from any place.
What is the Objective of the MeeSeva Portal?
The increasing pervasion of technology into everyday life has altered, inter alia, the conduct of governance. Technology has become an integral mode of conducting government functions. The delivery of public services via electronic modes has also, thus, assumed significance.
The National eGovernance Plan, initiated in 2006 by the Department of Electronics and Information Technology, Government of India, focuses on the need to improve the delivery of public services by the government and provide easy and quick access to these services by the public. It envisions “bringing public services closer to home” and aims to make all government services accessible to citizens in their locality through common service delivery outlets in an efficient, transparent, reliable and affordable manner to help fulfil their basic needs.
Giving impetus to the vision of the NeGP and to improve the standard of governance, the State Government of Andhra Pradesh developed the MeeSeva platform. The main aim of this platform was to integrate the existing platforms operating in isolation and to help the government efficiently provide public services with the minimum amount of management and organisation required for such provision.
MeeSeva was launched on 11th April 2011 in Chittoor district in Andhra Pradesh. Initially, it offered 10 services. Today, the MeeSeva platform offers citizens around 329 services from across 36 departments through 7000+ MeeSeva kiosk centres across the states of Andhra Pradesh. In the state of Telangana, they are providing 227 services across 46 departments through 4500+ Meeseva Kiosks. After the split of Andhra Pradesh into the states of Andhra Pradesh and Telangana, separate MeeSeva portals have been established for each state.
The objectives of the MeeSeva platform are:
- To render universal and non-discriminatory delivery of all governments services to citizens and businesses of all strata
- To provide effective and quick government services to citizens and businesses
- To increase transparency in government functioning
- To increase government accountability
How Does It Work?
MeeSeva works through the central pooling of relevant departmental records including land record, registration record and records of the socio-economic survey such as Proof of Ownership, Records of Rights, income certificate, caste certificate and residence certificate. These are digitally signed by the authorized officer and stored in databases along with the digital signature certificates. These are thereafter, provided digitally using a web-service. The documents can be electronically verified, making them tamper-proof. The technical infrastructure established under the NeGP is used to facilitate these transactions, ensuring safety and protection of privacy. The software is hosted at a State Data Centre.
Components of MeeSeva
The MeeSeva infrastructure comprises of the following components:
A user can log in on MeeSeva and raise a service request without going to the office or website of the Department. Alternatively, a user can go to a kiosk centre, submit a physical form thereafter a kiosk operator will help him. Users can, thereafter, check the status of the service request raised.
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- MeeSeva Centres – these are front end delivery centres located in all mandals of all the districts in the State.
- State Service Delivery Gateway – It essentially acts as a middleman between the portal and State Government departments and enables:
- Online/Offline e‐filing of application forms at CSCs through State Portals
- Intelligent routing of forms to the destination field office
- A front end application mechanism through e‐Forms
- Assured electronic delivery, acknowledgement and status tracking of application
- Online payments
- Repository of Government Information and services
- MIS reporting at the State level
- Back end systems – These comprise of the databases stored at the State Data Centre and NIC Data Centre.